Planara Conduit · HVAC
Conduit for HVAC service operations.
Service trucks roll. The right answer needs to be in the cab before the tech climbs onto the roof.
First-visit fix
86%
Avg callback cost
~$340
Parts trips avoided
6 / truck / mo
Refrigerant charge for the 5-ton on the rooftop?
Specifications
Recover existing refrigerant. Vent to atmosphere is a violation. Tag the cylinder before transport.
Why HVAC
Why HVAC fits Conduit's model.
What makes this vertical fit the Conduit pattern: the standards stack, the documentation density, and how the service work actually happens.
The standards layer.
HVAC has a layered standards stack: EPA 608 for refrigerant handling, ASHRAE for system design and commissioning, ASE certifications for the technicians themselves, and a long tail of state and local codes that change at the city line. Conduit cites the right code for the equipment, the location, and the work being done — not a generic answer that the inspector will reject.
The documentation density.
An HVAC service company is multi-OEM by definition: Carrier, Trane, Daikin, Lennox, Mitsubishi, Goodman, plus the controls vendors layered on top. Equipment manuals, refrigerant charts, control wiring diagrams, commissioning procedures, and the bulletins that update them. Conduit ingests the whole library, keyed to model and serial, so the tech doesn't have to know which manual the answer lives in.
The service workflow.
Dispatch sends the truck. The clock is running from the moment the technician arrives. Callbacks are expensive, parts trips kill margin, and the difference between a one-visit fix and a three-visit fix is whether the tech had the right diagnostic ladder in front of them. Conduit is the layer that puts the answer in the cab before the climb — and captures what the tech learned on the roof for the next call.
The economics of a callback
The difference between a one-visit fix and a three-visit fix.
Illustrative numbers from internal benchmarking — your shop will vary. The mechanism is the part that holds.
First-visit fix rate
86%
vs. industry baseline near 64%. The roof tech leaves with the job closed.
Avg cost of a callback
~$340
Truck roll, tech time, parts shipping. Multiply by your callback rate.
Parts trips avoided
~6 / truck / mo
Tech has the right diagnostic ladder before the climb. The right part rides with them.
What it looks like
What a Conduit deployment in HVAC looks like.
An HVAC Conduit deployment ingests the equipment libraries you actually service, your internal SOPs, and the regional code references your inspectors use. Technicians ask from the truck. Service managers see callback patterns, parts-trip patterns, and where the documentation is failing the field. Buyer is typically a regional service company or commercial mechanical contractor — not just an OEM.
Refrigerant charge for the 5-ton on the rooftop?
Specifications
Recover existing refrigerant. Vent to atmosphere is a violation. Tag the cylinder before transport.
Today
187 trucks dispatched · 14% callback rate
Trucks dispatched
187
+9%
First-visit fix
86%
+4 pp
Parts trips avoided
23
this wk
Code cites served
412
EPA · ASHRAE
First-visit fix rate · 14 days
+12% wk/wk
Early access — by application
We're not shipping a finished product in this vertical yet.
The reference deployment is in marine. We're working with a small number of early pilot customers — companies who want Conduit running on their documentation now and are willing to shape it as we go.
That's a real deployment for you, with real tradeoffs. Here's the trade.
What you get out of it
- A working Conduit deployment built on your actual documentation
- Custom configuration: terminology, standards, and role surfaces tuned to how your techs work
- Locked-in early pricing for the life of the contract
- A direct line to the team building the platform — your feedback shapes the next release
- Named publicly as an early customer when you're ready, kept private until then
What we need from you
- Access to your equipment documentation (PDFs are fine — manuals, bulletins, internal SOPs)
- 3–5 technician interviews so we understand the actual service work
- 30 minutes a week of feedback for the first 8 weeks
- Honesty when something doesn't work
Apply
Apply to deploy Conduit in HVAC.
Tell us what brands you service, how many technicians you dispatch, and what's costing you the most callbacks. Five fields. We read every one. If we think there's a fit, we'll come back to you within a week.